Refund policy
At Taziri, we strive to provide you with exquisite pieces that meet the highest standards of craftsmanship. If, however, you find yourself unsatisfied with your purchase, we offer a transparent refund policy to ensure your peace of mind.
- Eligibility for Refund: Refunds are applicable within 30 days of the original purchase date. The item must be unused, in its original packaging.
- Non-Refundable Items: Customized or personalized items are non-refundable. Earrings, for hygiene reasons, are non-refundable unless they arrive damaged or defective.
- Refund Process: Contact our customer service team at Taziri@mail.com within the eligible timeframe to initiate the refund process. Once approved, we will provide instructions for returning the item. Refunds will be processed within 3-5 business days after approval.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Shipping Costs: Shipping costs are non-refundable. Customers are responsible for return shipping unless the item is deemed damaged or defective upon arrival.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with supporting photos. We will either replace the item or issue a full refund, including return shipping costs.
- Changes to Refund Policy: Taziri reserves the right to amend this refund policy at its discretion. Any changes will be communicated on our website and will apply to future purchases. We appreciate your trust in Taziri and are committed to ensuring your satisfaction with our products. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for choosing Taziri!